Why do I need to verify my identity?

You do not need to provide photo ID to register with us, in line with NHS regulations.

However, we are required to verify your photo ID before giving access to your NHS record or consulting with you digitally.

Once you have registered, we will contact you and let you know how to verify your ID. If you need an urgent appointment before you have had a chance to do this, please show your photo ID to the Clinician at the start of the video call. You can also call us and ask for an in-person appointment if you prefer. Without verifying your identity, your Clinician will not be able to consult digitally with you.