What do I do if I’m running late for my appointment?

If you are running late for your appointment, you can cancel and rebook by following the link in the confirmation email you will have received at the time of booking. Please make every effort to attend your appointment, or cancel it if you are unable to attend, as this helps us to give the slot to somebody else and avoid wasting appointments.

If you are unable to take our Clinician’s call at the time of your digital appointment, they will try again in a few minutes. If you are again unavailable, you will need to rebook your appointment for another time as the Clinician will have moved on to other patients.

If you arrive more than 5 minutes late for your in-person appointment, your Clinician may not be able to see you. We will try to find you an alternative appointment time the same day, but you will need to rebook if we are unable to find one.