March 2025 Friends and Family results

Posted by: Matt Noble - Posted on:

Each week, we send a feedback link to a random selection of those who have had an appointment. It asks one simple question: “Overall, how was your experience of our service?”, with a rating scale from “Very good” to “Very poor” and the chance to explain why that rating was given. All NHS services in England ask this same question, and the results are shared with NHS England monthly.

In March 2025, we had 134 responses. 85% were positive, 9.8% were negative.