GP at Hand is an NHS GP practice providing 24/7 digital-first care
GP at Hand is an NHS GP practice.
We provide appointments to our registered patients 24 hours a day, 7 days a week. You can book a video or telephone appointment with any of our team of experienced clinicians, including:
- GPs
- Advanced Nurse Practitioners
- Nurses, Pharmacists
- Mental Health Practitioners
- Physiotherapists
Most issues can be dealt with without needing to visit our practice – we are the pioneers of digital-first primary care in the UK and our clinicians are highly trained and experienced with digital consultations.
For those occasions when you do need to be seen in person, you can choose from any of our state-of-the-art clinics across London. Located within easy reach of transport hubs, our clinics are purpose-designed to ensure you get the best experience and care.
How do I register with GP at Hand?
Registration is open to anyone who lives or works within 40 minutes travel time of one of our clinics. You will just need to give us some details and consent to moving your GP practice to us.
You don’t need photo ID to register with us, but to use our digital-first service we will need to check your ID. We’ll then start the process of moving your care to us. Usually this only takes a few days, and then you can start booking appointments.
How do I book an appointment?
Once you are registered with us, you should download the NHS App. This will allow you to view your medical record, see your test results, and book appointments. You can also access the NHS App services online if you prefer or book an appointment via our website.
If you don’t have an NHS login, we will ask you to confirm your details. We will then take you through a short series of questions designed to help find the best clinician for you to see, and how urgent your appointment is. You’ll then be given the option of appropriate appointment times to book.
How does my digital appointment happen?
When you book your appointment, you’ll be given the option of a telephone or video appointment.
Telephone appointments
- Your clinician will call you on your registered number at the time of your appointment
- Please allow us a few minutes if we are running late with another patient
Video appointments
- You will receive a text message from your clinician at the time of your appointment
- Click on the link in the message and follow the prompts to allow us access to your device’s camera and microphone
- You’ll then be connected to your clinician